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Welcome to Tricon Residential
We are excited to serve as your new property management team starting January 27, 2025!
At Tricon, the resident experience is at the heart of everything we do. Our dedicated team is ready to support you every step of the way — whether by promptly handling service requests, assisting you with our Resident App, or by answering any questions you may have.
To help you get started, we have outlined a few steps below:
Key Onboarding Steps
Download the Resident App
To get started, download Tricon’s Resident App to your mobile device using one of the two links below:
For detailed instructions on downloading Tricon’s Resident App, please click here.
step 1
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STEP 2
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Set Up Your Account with the “Sign-Up Link” Button
Once you have downloaded the app, you will be prompted to complete account set up. On the app’s login screen, click on the “Receive a Sign-Up Link” button to begin setting up your account.
If you’re missing an onboarding or password reset email, please check your inbox and spam folder, then add info@triconresidential.com to your contacts to help ensure future emails arrive in your inbox.
Complete the Onboarding Process
After setting up your account in Tricon’s Resident App, you will be prompted to verify your information, set up your payment method, and complete the onboarding process.
STEP 3
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Your home, our commitment
At Tricon, our residents are at the heart of everything we do. Our team is committed to providing an exceptional rental experience with the highest quality care and service. We take care of your home so you can focus on what matters most.
Here is a welcome message from Gary Berman, President and CEO of Tricon Residential.
Enroll in Autopay for a Chance to Win 1 Month’s Free Rent*
How To Enter
1.
Onboard and enroll in autopay to make your first payment through the Resident App by February 5, 2025, 11:59 PM (Local Time).
2.
Ensure that two consecutive rent payments are made through autopay by April 5, 2025, 11:59 PM (Local Time), and you will be automatically entered into the contest.
*NO PURCHASE NECESSARY. LIMIT ONE (1) ENTRY PER PERSON. Open to legal U.S. residents, 18 or older, who are current residents of Tricon Residential. Void where prohibited. Odds of winning depend on the number of eligible entries. Terms may change or be canceled at Tricon Residential’s discretion. Contest runs January 27–April 5, 2025. Ten winners will be randomly selected from eligible entries to receive one month of free rent upon confirmation of eligibility. Entrants are subject to the Tricon Residential Privacy Policy. Full details at https://triconresidential.com/campaign/enroll-in-autopay-for-a-chance-to-win-1-months-free-rent-official-rules/.
Contact Us
Frequently-asked Questions
About Tricon Residential
What is happening?
Starting January 27, 2025, Tricon Residential is responsible for the property management of your home.
This includes handling maintenance requests, accepting payments, and ensuring you are fully supported throughout your rental experience.
Who is Tricon Residential?
Tricon Residential is the leading provider of professionally managed single-family rental homes in the U.S.
We are recognized for our resident-first approach and dedication to providing exceptional rental experiences. With Tricon, you will enjoy an exceptional and effortless rental experience with a friendly team that is dedicated to serving you.
Impact on Your Lease and, if Applicable, Right to Purchase
Does my lease or rental agreement change?
No. This transition will not affect or change the terms of your current lease.
At Tricon, the resident experience is at the heart of everything we do. Our priority is to ensure your rental experience is as smooth as possible.
Are there changes to my Already Home agreement?
No. This transition will not affect or change the terms of your Already Home option with Home Partners of America.
At Tricon, the resident experience is at the heart of everything we do. Our priority is to ensure your rental experience is as smooth as possible.
Are there changes to my Right to Purchase agreement?
No. This transition will not affect or change the terms of your right-to-purchase option with Home Partners of America.
At Tricon, the resident experience is at the heart of everything we do. Our priority is to ensure your rental experience is as smooth as possible.
Can I still exercise my Right to Purchase option through Tricon? How?
Absolutely. Your purchase option timing and pricing will remain the same through the end of your stated term.
If you have any questions or wish to notify our team that you’d like to exercise your right to purchase, please call our team at 866-602-3796.
Impact on Your Access to Services, Utilities, Coverage, etc.
How do I access my smart home technology?
Starting January 27, you can enjoy the convenience of accessing your smart home technology directly through Tricon’s Resident App, designed to provide a seamless and enhanced resident experience.
To get started, download Tricon’s Resident App to your mobile device using one of the two links below:
Once you have downloaded the app, you will be prompted to complete account set up. On the app’s login screen, click on the “Receive a Sign-Up Link” button to begin the process.
Click here for a guide on how to access and manage your smart home devices through Tricon’s Resident App.
Will Tricon be installing a new smart home system into my home?
No, Tricon will not be installing a new smart home system into your home. In the future, residents may have the option to have our smart home system installed, but this will be optional.
Will there be changes to my amenities or services?
No. Your access to amenities and services will remain unchanged under your current lease terms.
Does this change how I access utilities?
No. There will be no changes to how you access utilities.
If you are using Conservice, you may continue to do so or choose to transfer utilities to your name at any time, which will allow you to avoid your current monthly account management fee with Conservice.
Are there changes to my resident liability coverage with POPIC?
No. Your POPIC enrollment status/access to coverage under the Resident Liability Program remains unchanged.
Are there any changes to my air filter subscription with Second Nature?
No. Your subscription remains unchanged. You may choose to opt out of the program at any time.
About Rent Payments
When do I pay rent to Tricon?
Starting January 27, you will be able to pay your February rent. Your first rent payment to Tricon will be due February 5, 2025.
How do I pay rent?
You have three ways to make secure, easy rent payments:
1. Through the Resident App
- On January 27, you should have received a welcome email from our team with instructions on how to download our Resident App and set up your account.
If you have not received this communication, please contact our Resident Experience team at 866-602-3796.
- Enter your payment details and enjoy the convenience of secure, digital payments. You can also set up a recurring payment option to ensure you never miss a due date.
2. Using the Walk-in Payment System (WIPS)
- If you’d like to use WIPS, please call 866-602-3796 to receive your dedicated WIPS account number.
- After receiving your dedicated WIPS account number, you can make your rent payment at one of over 18,000 Walk-in Payment retail locations (such as Walmart) Please use Tricon’s Resident App or call 866-602-3796 to find the nearest Walk-in Payment retail location.
3. By cashier’s check or money order
- You can send a cashier’s check or money order.
- Please include your Resident ID and address and send to the following address:
Tricon Residential
P.O. Box 15087
Santa Ana, CA USA 92735
My bank isn’t supported by Finicity. How do I complete ACH bank account verification?
If your bank isn’t supported by Finicity, you can still verify your ACH bank account using our manual verification process. Here’s how it works:
1. Enter Your Bank Information:
- Open Tricon’s Resident App and navigate to the Payment Method screen.
- Select “Enter my bank information on my own” and follow the prompts.
2. Receive a Micro-Deposit:
- Tricon will send a small test deposit (a micro-deposit) to your bank account. This typically takes 2-3 business days to appear in your bank account.
3. Verify the Deposit:
- Once you see the deposit in your bank account, return to the Payment Methods screen in the Resident App.
- Enter the exact deposit amount to complete the verification process.
If you have any issues or need further assistance during this process, please call 866-602-3796.
About Maintenance Requests
How and when do I submit maintenance requests to Tricon?
Starting January 27, any new work orders can be submitted to Tricon Residential. For convenient access to our service team, you can submit work orders through the Resident App.
Any work orders submitted before January 27 will be completed by Tricon Residential. You can confirm that we have received all pending work orders by completing the Resident App onboarding process. If any requests are missing, please submit a new maintenance request.
If you have any questions, please contact us at 866-602-3796.
About Financial Wellness Tools
Can my rent payments count towards my credit score?
Yes! Through our partnership with RentTrack, your positive payments can count toward your credit score – which can put you on a path to a brighter financial future.*
*This is an optional program in which you will be automatically enrolled. You can opt out at any time by visiting RentTrack.
If you were previously enrolled in Esusu, your positive payment history has been transferred automatically from Esusu to RentTrack. This change has not impacted your rent reporting.
Like Esusu, RentTrack only provides positive payment history to credit bureaus. Late payments, missed payments, or other defaults on your rental account will not be reported. For more information, please visit https://triconresidential.com/credit-builder-program/ or call our team at 866-602-3796.
Do I have access to Green Path financial wellness workshops and tools?
No: Tricon is not an existing partner of GreenPath. However, we are committed to supporting you and your family’s financial wellness and offer a number of programs with similar attributes to GreenPath, in partnership with Operation HOPE.
As a Tricon resident, you have access to a full suite of free financial wellness tools and workshops through the Tricon Vantage Program.
For more information, please visit https://triconresidential.com/tricon-vantage-programs/
Additional Questions
I can’t find my onboarding or password reset emails. What am I supposed to do?
If you’re not seeing our emails in your inbox, they might be landing in your spam or junk folders. To ensure our messages reach your inbox:
1. Check your folders: Look in both your inbox and spam/junk folders for any emails from info@triconresidential.com.
2. Add our email address: Add info@triconresidential.com to your contacts to help ensure future emails arrive in your inbox.
Does Tricon allow pets?
Yes! All Tricon homes are pet friendly.
If you already have pets on your current lease, your current lease terms will remain unchanged.
If you have not had a chance to add a pet to your lease, or you have a new or additional pet joining your household, please reach out to us at 866-602-3796 and we will be happy to help you add a pet addendum for your lease.
More details about our pet policy can be found here: https://triconresidential.com/resources/pet-friendly-us/
I’ve had a recent change in phone/email/name/etc. How do I update my contact information with Tricon?
If you need to update your contact information with Tricon, please complete the onboarding process available to you in the Tricon Resident App or reach out to our Resident Experience team at 866-602-3796.
About Our Contest: Enter to Win 1 Month’s Free Rent
Who can enter?
All residents that make rent payments are eligible to enter!
When do I have to enter by?
You have until February 5, 2025, 11:59pm (Local Time) to register.
The contest opens on January 27, 2025.
How do I enter?
To enter, you must follow the steps below:
1. Download Tricon’s Resident App. For instructions, click here.
2. Follow the prompts within the app to complete the onboarding process.
3. When prompted to set up payment, please enter your payment details within the app prior to February 5, 2025, 11:59pm (Local Time), when your first rent payment is due.
4. Please select the autopay feature and complete set up.
Two consecutive autopayments must process by April 5, 2025, 11:59pm (Local Time) for your entry to be counted. For details, click here.
When do I find out if I won?
Winners will be announced by April 25, 2025.
Contact Information
I have questions. Who can I reach out to?
We encourage you to reach out to our Resident Experience team at 866-602-3796 if you have questions or need assistance.
Prospective and New Residents
Who is Tricon Residential?
Tricon Residential is the leading provider of professionally managed single-family rental homes in the U.S.
We are recognized for our resident-first approach and dedication to providing exceptional rental experiences. With Tricon, you will enjoy an exceptional and effortless rental experience with a friendly team that is dedicated to serving you.
Can I transfer my rental home application to another home?
Yes. You can transfer your application to another Tricon home.
Can I cancel my lease?
Yes. If you have not moved in, you can cancel your lease.
How do I schedule my move-in?
We are excited to welcome you to your new home!
You will be contacted by a Tricon team member to confirm a date for your move-in orientation and to review any other move-in requirements with you.
If Pathlight approved my application, is there a chance that Tricon will revoke that approval or alter the lease terms?
Tricon will honor all application approvals and terms of any lease agreements signed prior to January 17, including monthly rent and any other lease charges.
Beginning January 18, Pathlight will transition any applications that are in progress directly to Tricon.
I originally was interested in properties on Pathlight’s website. Where can I continue my home search?
All available Pathlight homes are now listed on Tricon’s website.
Please enter the address of the home you are interested in, and we will guide you through the next steps.
How do I tour a Tricon Residential rental home?
Please use the link here to access Tricon’s prospect page, where you can self-tour a home, schedule a personalized tour with a Tricon Residential Leasing Agent, or attend an open house.
Get to Know Tricon Residential
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Resident App
Your Resident Experience, in the palm of your hard.
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Resident Stories
Hear our residents speak about their experience with Tricon Residential.
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About Us
Learn more about our company, including our guiding principles and values.